[Skip to content](/content/pages/returns?_ab=0&_fd=0&_sc=1#MainContent/index.html) Your Cart Loading cart Contact Us [**GLD Anniversary Sale**](/content/pages/anniversary-sale "top bar GLD Anniversary Sale"/index.html) [**BUY MORE, SAVE MORE**](/content/collections/jewelry "top bar BUY MORE, SAVE MORE "/index.html) [Buy One, Get One FREE \| **code: BOGO**\\ \\ **Buy One, Get One FREE** \| code: BOGO](/content/collections/bogo-chains "top bar Buy One, Get One FREE | code: BOGO"/index.html) [Lifetime Guarantee + Fast Free Shipping\\ \\ Lifetime Guarantee + Fast Free Shipping](/content/pages/returns?_ab=0&_fd=0&_sc=1 "top bar Lifetime Guarantee + Fast Free Shipping"/index.html) We stand behind every piece we make. If you’re not completely satisfied with your order, you can return it within **14 days of delivery** for a refund, exchange, or store credit. ### Eligibility To qualify for a return: - Item must be **unworn**, in **original packaging**, and include all accessories (gift boxes, certificates, etc.). - Returns must be **initiated within 14 days** of receiving your order. - **Custom items, final sale products (Moissanite, Solid Gold, Platinum, Hollow Gold)** are **not eligible for return or exchange.** **Any item showing signs of wear or damage will not be accepted.** ### How to Start a Return Visit our **[Return](/content/apps/redo/returns-portal "return portal link"/index.html) [Portal](/content/apps/redo/returns-portal "return portal link"/index.html)** to start your return or exchange. You’ll need your **order number** and the **email address** used at checkout. Once your request is approved, you’ll receive a prepaid return label and instructions for sending your item back. [**Start Your Return or Exchange**](/content/apps/redo/returns-portal/index.html) ### Refunds & Processing - Refunds are issued to your **original payment method** once your return is received and inspected. - Please allow up to **7–10 business days** for your refund to appear, depending on your bank or card provider. - If you selected store credit or exchange, you’ll receive an email confirmation with next steps. - **Shipping costs** are non-refundable. ### Exchanges If you’d like to exchange your item for a different size or style, simply choose “Exchange” when starting your return. Exchanges are processed as soon as your original item is received and verified. _Please note that there is a maximum limit of 2 exchanges per order._ ### **Warranty & Repairs** If your piece arrived damaged or needs repair, please start your return or warranty claim [here](/content/apps/redo/returns-portal/login/index.html). Customer Care ## We're here to help From finding the perfect gift to sizing advice, our Customer Care team is always here to help. ### Live Chat Chat With Us Monday to Sunday, 9 AM – 10 PM EST ### Email [support@gld.com](mailto:support@gld.com) ### Call Us [+1 (855) 252-3775](tel:+18552523775) Monday to Friday, 9 AM – 5 PM EST This website uses cookies to ensure you get the best experience on our website. [Privacy Policy](/content/policies/privacy-policy/index.html) PreferencesAccept www.gld.com # www.gld.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension www.gld.com # www.gld.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension www.gld.com # www.gld.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension www.gld.com # www.gld.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension shop.app # shop.app is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension Consent iFrame